[responding to an email from a good customer – original at bottom of page]

​Brittany, I don’t blame you for being confused.  I went to the site you referenced hoping there would be more information.  Unfortunately, there’s not much there.

1.  If it doesn’t explicitly say “CBD” on the label, it’s extremely unlikely there is any.
There are many businesses nationally producing  CBD in one form another – they all clearly say “CBD” somewhere on the label.

2. CBD is a solid placed into solution – it is sold by weight, almost always expressed in grams or milligrams (a milligram is one-thousandth of a gram)  “Milliliters” is liquid volume, just like liquid ounces  (30 milliliters is about one liquid ounce)  If  they in fact mean 2% of the total weight of contents, then it would be a respectable strength, comparable to ours, but I’m just guessing, as that would be a very unusual way to describe CBD strength.
Again, the many reputable companies producing CBD don’t confuse things, they simply report it in milligrams, not as a “%” of anything.

3.  Hemp extract is not CBD, it is hemp extract, usually an oil, made from the leaves and stems of the hemp plant
– great for skin care and, some say, as a dietary supplement, but it is not CBD.

4.  You asked if you could use the sublingual and the topical together -??  I see no reason not to.

5. ‘4 mg of ‘”Hemp CO2 extract isolate ‘ is obscure.  If we take the leap and assume it really means there are 4 mg of CBD in that bottle, it’s not very much (ours contain 500 mg)

Brittany, please don’t get me wrong – I’m not ‘knocking’ someone else’s product.
If you do find something you feel is more effective than ours, I’d be delighted for you and say ‘go for it’,  but please use these guidelines.

1.  A clear explanation of contents on the label – if it does not say CBD in terms you can understand, don’t buy it.

2.  American made – other countries may or may not have high standards, but even if they do, these do not necessarily apply to exports.
If it doesn’t say grown in the USA,  you can bet it’s not.

3.  Lab report – if there is none on the website, please DO NOT buy it – you do not know what you’re getting into.

4.  Having cleared these hurdles and found a product you might like to buy, simply divide the total price by the (clearly stated) number of milligrams of CBD.
For example, our 4000 milligram CBD retails for $114.50 and contains 4000mg of CBD, so 114.50/4000 = .028 that’s 2.8 cents a milligram – use this easy method to compare brands for strength and value.

My advice?  Don’t waste your time with this.  It seems unlikely, but it may, in fact, be a wonderful product, though they haven’t exactly made it easy for you.   Look somewhere else – there are lots of choices.

I hope all this helps.

Best of everything,

​
——— Forwarded message ———-
From: [identity concealed]
Date: Tue, Nov 28, 2017 at 12:38 PM
Subject: frequent customer needs advice
To: support@cocbd.com

Hi!
I’ve been buying your CBD from the Carrboro location for about 4 months now. It hasn’t been a panacea for me, but I do think it helps.

Recently someone gave me another brand of CBD. I know they’re not all the same and I know Penny knows basically everything about CBD! I’m hoping she can give me a few tips on whether this particular product could be effective. I know the biggest concern is the strength, and trying to evaluate the strength has left me very confused.

The brand is [brand name deleted]  The person gave me two forms: a sublingual and a topical cream.

The sublingual has?? 2% CBD, which seems low, but I couldn’t find a percentage on your site to compare. It also says on the front of the bottle that it has “100% hemp extract,” which I guess is good. The  1 oz bottle contains 750mg of hemp extract but 4 mg of “Hemp CO2 extract isolate”.  See why I’m confused?

The topical cream is only in sample sizes with no labels.. It has .85% CBD and either 100mg or 250 mg of hemp extract. It doesn’t say anything about how much to put on, but you’re just supposed to put it on the “affected spot as needed”

Can I use sublingual and topical together? Are either of them strong enough to be effective? How do the numbers/strength compare to yours?

I know this is a lot of questions, but I would really appreciate the help, and I trust Penny’s advice.

Sincerely,

Brittany